Lexmark Printer is a unique device by which one can print material of high quality. But some time it shows some error while printing. Like Error Codes 31.46, 31.66, or 201.22. This will be shown if paper jam is displayed on the printer. This problem will still persists either you replace the old Cartridges. Printing will not start because no print head is installed in the printer. So Install the print head. Then perform the print head alignment and print again. But still no results.
Cause of Problem :
These are some of the error that will cause problem - 31.46; 31.66; 31.xx; 20y.xx ; Paper jam; 201.xx; Jam caused. Toner-cartridge can have issue, Cartridge-auger motor system under speed is also there , Stalling, Not working properly, Toner cartridge issue.
This document will also be applicable to the following Lexmark printer models
- Single function Lexmark Printers : MS310, MS410, MS510, MS610, M1145, and M3150
- Multi function Lexmark Printer : MX310, MX410, MX51x, MX61x, XM1145, and XM3150.
Here's the solution:
A paper jam will not always cause the 201.22 error code. Most likely, these will be caused by not inserting the cartridge fully before closing the cartridge door. In this condition if doors will be closed then it will cause jam in the printer, thus the Imaging Unit starves and will not print or the auger motor will over torque because the port is not open.
Error codes 31.46 and 31.66 are precursors to the 201.22 error code. The steps below need to be followed for any of these errors.
- Open the printer's front door and inspect to see whether the cartridge button is stuck. (See the portion in red circle below).
- Check also the cartridge plunger as to whether it is broken or damaged. The plunger will be found only when you will open the front cover. You may find plunger broken / damaged, please call Lexmark Technical Support to set up service for the printer. Otherwise, proceed with the next step.
- If little force is needed to depress the button, it may not be fully inserted. Push the cartridge forward again.Note: Significantly more force is required to depress the button should the cartridge be seated properly.** If cartridge was fully seated and the force is still low or the button is stuck somewhere; change the toner cartridge.** Remove and reinstall the cartridge. Also, push the toner cartridge body forward one last time to make sure that it is seated completely. Also, an easy way to test that if cartridge is fully inserted, is to manually push the button.
- If no issue arises with how the cartridge is to be seated in the printer, then proceed with updating the printers firmware to the latest level.
- If these error re-occur, the problem is the toner cartridge. Try a different (used or new) toner cartridge that the printer model supports.Note: if you don't have a spare toner cartridge to try or if any of above scenarios occur, one can contact support centre to report your findings. The Technical Support Agent will determine the appropriate service needed for the printer.To know more, visit us at:
